frequently asked questions

Getting Started

  • Each subscription includes:

    • A license to our 8-part educational video series

    • A custom-branded landing page

    • Embed codes for your website

    • Training resources to help your team use the content effectively

    The video topics are designed to address the most common and urgent questions families have when considering or beginning hospice care:

    • Goals of Care

    • What Is Hospice?

    • Understanding the End of Life

    • Meet the Hospice Team

    • Pain & Symptom Management

    • Anticipatory Grief

    • Caring for the Caregiver

    • Grief & Bereavement

    Each video is between 4 and 6 minutes and includes captions in English and Spanish.

  • Most organizations are ready to go live within 5-10 business days after we receive your branding assets (logo, brand colors) and onboarding form.

  • Not necessarily. But if you want to embed your branded video library directly on your website (which we recommend), you’ll need someone with access to your site to add a small snippet of code we provide.

    Like any YouTube or Vimeo player, you can copy & paste the embed code for our video content onto your site in 5 minutes or less. No backend development or software installation required.

  • Hospice Media does not collect or store any protected health information (PHI). Our video library is strictly informational and as such, we are not considered a business associate under HIPAA and do not require a BAA.

    We follow standard privacy and security best practices and are happy to answer any questions about how the platform works.

    If your organization requires a signed BAA, we can offer that as part of our Enterprise plan for an additional fee.

Using the Video Library

  • You’ll receive custom links and embed codes to your unique video library. You can share the full series or individual videos via email, text, or by embedding them on your website.

  • Absolutely. Many organizations use our content in family meetings, staff education, onboarding, and presentations to referral partners.

  • Yes. Our content is developed in collaboration with interdisciplinary hospice experts and aligns with Medicare and CMS guidelines. Consistent messaging also helps support CAHPS survey scores, especially in education and communication domains.

  • Yes, with our Tailored plan, you can upload your own videos to your branded library.

  • Yes. We regularly update the content ourselves in order to provide the best, most up-to-date education while also maintaining high industry standards. There is no maintenance required on your behalf. Rest assured that your patients, families, and partners will always have the right information, right when they need it.

Plans, Pricing & Customization

  • Our pricing is designed to be accessible for small to mid-sized hospice providers, with plans starting at $475 per month. We offer both monthly and annual billing. Volume discounts and flexible billing options are available for multi-site organizations. View all plans.

  • You certainly can, and if you're looking for custom video content, we'd be glad to help! That said, many providers tell us they need something ready to use now, without waiting for scripting, production, and editing.

    Our library gives you immediate access to eight polished, compassionate videos, fully branded for your organization. The content is designed to address the most common and urgent questions families have when considering or starting hospice, helping you support a smoother experience and strengthen your CAHPS scores in areas like education and communication.

    Plus, we keep the content updated, so you don’t have to worry about maintaining it over time.

  • Yes. Members on Tailored plans can suggest topics, and we update the library annually based on client feedback and emerging needs.

    If you have a unique need, we also offer custom video production exclusively for your organization. This is ideal for showcasing your care model, specialty programs, or community partnerships.

  • Yes. You’ll retain access through the end of your current billing cycle. After that your links and embed codes will be deactivated. We’ll make the offboarding process simple and respectful.

Technical Details

  • Hospice Media retains ownership of all video content in the library, and your organization receives a license to use it as long as your subscription is active.

    Licensing includes:

    • Full access to your branded video library

    • Permission to share videos with patients, families, referral sources, and staff

    • The ability to embed the library and individual videos on your website or link to it directly

    • Use in marketing, education, and outreach efforts across platforms

    What’s not included:

    • Redistribution, resale, or use of the videos outside your organization

    • Editing or altering the video content itself without permission

    If you need exclusive or customized content beyond the licensed library, we offer custom video production services to meet your exact needs.

  • Not at all. Everything is hosted for you, and your branded library works on any device, no apps, logins, or software needed.

  • Yes. All videos include closed captions in English and Spanish. Let us know if you need captions in other languages.

    Our platform also follows web accessibility best practices, including screen-reader-friendly design, keyboard navigation, and high-contrast visual elements to support a wide range of users.

  • Complete Plan: You’ll receive a monthly report with metrics like Total Plays, Total Time Played, and your Top Videos, giving you a clear view of what content is resonating most with your community.

    Tailored Plan: You'll receive a secure login with access to enhanced analytics, including engagement heatmaps, content performance trends, video comparisons, and a live activity stream showing how viewers are interacting with your library. You can also integrate platforms like HubSpot and other major CRMs to further analyze and act on engagement data.